Sales

With Sales & Service Insights in FieldConnect, your business gets access to real-time, AI-driven analytics that help you understand performance, uncover trends, and make data-backed decisions that drive growth. These built-in insights connect the dots between sales and customer service—so you can deliver better outcomes, faster. 

Why Built-In Sales & Service Insights Add Value: 

• Actionable Sales Intelligence: Identify top-performing reps, high-converting activities, and pipeline risks—helping sales leaders coach effectively and adjust strategies in real time. 

• Enhanced Customer Service: Visibility Track key service metrics like response times, case resolution rates, and customer satisfaction to continuously improve support delivery. 

• Proactive Problem Solving: Spot issues before they escalate with predictive insights that highlight customer churn risk, service delays, or stalled deals. 

• Cross-Team Alignment: Give both sales and service teams a shared view of customer interactions, enabling more personalised follow-ups and seamless handoffs. 

• Faster, More Informed Decisions: With intuitive dashboards and customisable reports, leadership can move quickly on data-driven insights instead of relying on guesswork. 

• AI-Powered Recommendations: Built-in intelligence suggests next-best actions, upsell opportunities, and service improvements—taking the guesswork out of daily decisions. 

Sales & Service Insights turn your data into a competitive advantage—empowering your teams to work more strategically, improve customer relationships, and drive revenue growth.