Target your resources and equip your field service team for success. Detect and resolve issues before your customers become aware of them with proactive, intelligent tools that build customer loyalty.
Microsoft Dynamics 365 Field Service helps you time resource dispatch accordingly. Give your technicians everything they need to resolve client problems while ensuring a cohesive, unified workflow at reduced operational cost. 

Capabilities

Proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

Optimisation

Deliver exceptional onsite customer experiences while optimising resources and costs by dispatching technicians when and where they’re needed most.

First-time resolution

Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time.

Collaboration

Remote expert collaboration using mixed reality to serve customers faster and resolve problems instantly.

Powerful planning

Smart route planning ensuring best time management. Embedded optimisation within schedule board. Predictive travel time and work duration and the ability to pinpoint asset locations and hierarchy.

Want to learn more about D365 Field Service?