Connect data across departments and bring together transactional, behavioural and demographic data in real-time to create a 360-degree view of your customers. By aggregating data across the Power Platform transform from a reactive to a proactive organisation that can respond to changes more effectively.
Get to know your customer's intent and behaviour with cross-channel analytics from websites, mobile apps and connected systems. With deep integration with Microsoft Azure Synapse Analytics, companies can leverage a library or prebuilt AI templates, such as churn prediction, product recommendations and customer lifetime value.
Making Microsoft Dynamics 365 Customer Insights, Fit For Purpose
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Capabilities
Real time
Bring together transactional, behavioural, and demographic data in real time to create a 360-degree view of your customers.
Cross-channel
Understand customer behaviour on your website and mobile app for cross-channel journey optimisation.
Actionable insights
Optimise the customer journey with out-of-the-box and custom interactive reports.
AI powered
Predict customer needs by unlocking powerful insights using prebuilt AI models, or use custom models for deeper insights.
Consent enabled
Power customer experiences in a cookie-less future.
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