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Customer Insights


Unify data for real-time insights

Connect data across departments and bring together transactional, behavioural and demographic data in real time to create a 360-degree view of your customers. By aggregating data across the Power Platform transform from a reactive to a proactive organisation that can respond to changes more effectively.

Know your customers and work smarter

Get to know your customers intent and behaviour with cross-channel analytics from websites, mobile apps and connected systems. With deep integration with Microsoft Azure Synapse Analytics, companies can leverage a library or prebuilt AI templates, such as churn prediction, product recommendations and customer lifetime value.

Implement D365 Field Service

  • Comprehensive view of customers
  • Understand customer intent
  • Predict customer needs
  • Drive meaningful actions
  • Unlock AI-driven insights through analytics
  • Deliver meaningful actions across the customer journey
  • Unmatched privacy and security

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