Connect data across departments and bring together transactional, behavioural and demographic data in real-time to create a 360-degree view of your customers. By aggregating data across the Power Platform transform from a reactive to a proactive organisation that can respond to changes more effectively.
Get to know your customer's intent and behaviour with cross-channel analytics from websites, mobile apps and connected systems. With deep integration with Microsoft Azure Synapse Analytics, companies can leverage a library or prebuilt AI templates, such as churn prediction, product recommendations and customer lifetime value.
Making Dynamics 365 Customer Insights, Fit For Purpose
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Bring together transactional, behavioural, and demographic data in real time to create a 360-degree view of your customers.
Understand customer behaviour on your website and mobile app for cross-channel journey optimisation.
Optimise the customer journey with out-of-the-box and custom interactive reports.
Predict customer needs by unlocking powerful insights using prebuilt AI models, or use custom models for deeper insights.
Power customer experiences in a cookie-less future.