Field Connect, built on Microsoft Dynamics 365 Customer Insights, empowers organisations to deliver personalised, real-time customer experiences across diverse channels. Its advanced marketing engine enables marketers to craft sophisticated, multi-step campaigns using email, SMS, push notifications, social media, and custom channels, driven by behavioural signals, triggers, and rich customer data.

The platform offers powerful personalisation and segmentation tools, allowing tailored content and messaging based on unified customer profiles and dynamic segments. AI-driven insights enable real-time campaign adjustments as customer behaviours evolve. Fully GDPR-compliant, it includes robust features for managing consent, subscription preferences, and data privacy in line with global regulations.

Seamlessly integrated with the Microsoft ecosystem, including Power BI for advanced analytics, Power Automate for streamlined workflows, and Customer Insights (Data) for a comprehensive 360-degree customer view, Field Connect Marketing is a versatile, data-driven solution for impactful, cross-channel customer engagement.

Field Connect enhances organisational efficiency by automating critical business processes such as work order management, scheduling, and inventory tracking. This reduces manual workloads, travel time, and operational costs. Customer satisfaction improves through self-service portals, automated updates, and predictive maintenance, which enable faster response times and proactive service.

Technicians benefit from a mobile app with real-time data access, offline functionality, and mixed reality tools—leading to faster, error-free resolutions. Business processes are further strengthened by AI-powered analytics and Power BI insights, enabling smarter, data-driven decisions and optimized resource allocation.

The platform drives cost savings through higher first-time fix rates, accurate billing, and reduced downtime. Seamless integration with Microsoft 365, Dynamics 365, and Power Platform ensures end-to-end process automation and scalability across departments. Real-time collaboration and support for external technicians streamline operations, while automated SLA tracking and detailed service histories improve compliance and accountability.

Ultimately, Field Connect transforms service delivery into a modern, data-enabled business process—helping organisations increase agility, meet customer expectations, and maintain a competitive edge.

Field Connect Customer Service empowers businesses to provide faster, more personalised, and consistent support across every customer interaction. Whether you're handling inquiries, resolving issues, or managing complex service cases, this powerful platform helps you build long-lasting customer relationships and drive brand loyalty.

With built-in AI, automation, and a 360-degree view of your customers, your support teams can resolve issues quickly and proactively. The platform streamlines case management, enabling agents to access complete interaction histories, knowledge base articles, and customer data—all in one place. This not only improves first-time resolution rates but also reduces handling times and boosts agent productivity.

Omnichannel support capabilities let customers reach you through the channel of their choice—email, chat, social media, or phone—while keeping every conversation connected and context-aware. Integrated AI-powered chatbots can handle common requests around the clock, freeing up your team for more complex issues.

From case routing and SLA tracking to knowledge management and self-service portals, Field Connect Customer Service delivers a modern support experience that meets today’s expectations and prepares your business for tomorrow.

Alternative short form text below

(Deliver faster, more personalized service with Dynamics 365 Customer Service—the all-in-one platform that helps your team resolve issues quickly, improve customer satisfaction, and scale support effortlessly. From omnichannel case management to AI-powered insights and automation, D365 Customer Service empowers your business to exceed customer expectations at every step.

Field Connect Finance built on Microsoft Business Central is a comprehensive, cloud-based ERP solution that connects your financials, operations, and service management into one unified platform. Designed for growing businesses, it simplifies complex processes—making it easier to manage assets, work orders, inventory, and more—all from a single, integrated system.

Field Connect Finance provides full visibility and control over your assets and operational workflows. Track asset lifecycles, schedule preventive maintenance, and manage work orders efficiently to reduce downtime and extend asset life. The platform also supports automated asset depreciation, ensuring accurate financial reporting by calculating depreciation across multiple methods and schedules—helping you stay compliant and informed.

Inventory management is built-in and real-time, allowing you to monitor stock levels, manage multiple locations, and reduce excess inventory. Whether you're overseeing warehouses, field stock, or service parts, Business Central helps you maintain just-in-time inventory and improve fulfillment accuracy.

Work order management is seamlessly integrated, enabling you to plan, assign, and track service and maintenance tasks with precision. Link work orders to assets, inventory, labour, and billing for complete operational transparency and improved service delivery.

With native integration into Microsoft 365, Power BI, and the broader Dynamics 365 suite, Business Central enhances collaboration and decision-making with real-time data and actionable insights. It’s scalable, highly customisable, and supports industry-specific needs across service, maintenance, distribution, and manufacturing.

Unlock the full potential of your business data by combining Microsoft Power BI with Field Connect maps, the powerful geospatial analytics and visualisation solution. Together, they help organisations transform raw data into clear, location-aware insights that drive smarter, faster decision-making.

Power BI empowers your business with real-time dashboards, interactive reports, and AI-driven analytics—helping you visualise trends, uncover insights, and monitor performance from a single, unified platform. It connects easily to a wide range of data sources, making it simple to consolidate and explore information from across your organization.

With Maptaskr, you can take that analysis even further by layering your data onto interactive maps. Visualise sales performance by region, track field service activities, optimise delivery routes, or identify patterns in customer behaviour based on location. Whether you're managing assets, teams, or territories, Maptaskr adds location intelligence that turns static reports into actionable strategies.

This integrated solution helps businesses improve territory planning, resource allocation, and operational efficiency while enabling teams to make location-based decisions in real time. From retail and logistics to field service and utilities, Power BI with Maptaskr supports data-driven growth with a spatial edge.

Fully integrated with Microsoft technologies, it’s secure, scalable, and easy to use—making it the ideal analytics platform for businesses of any size.