Finance
Service Contract and Warranty Integration
Integrating FieldConnect Finance with Field Connect Field Service enables seamless Service Contract and Warranty Integration, giving your teams full visibility into entitlement, billing, and support obligations. This ensures services are delivered according to the right terms, helping reduce revenue leakage, prevent over-servicing, and enhance customer trust.
- Centralised Contract & Warranty Data: Store and access all service agreements, warranty terms, and entitlement rules in one place—shared across service, sales, and finance teams.
- Automated Eligibility Checks: Field agents and back-office staff can instantly verify if a service request is covered under a valid contract or warranty—eliminating guesswork and delays.
- Accurate Billing & Cost Control: Ensure billable services are invoiced properly while covered services are recorded but not billed—helping maintain contract profitability and customer trust.
- Improved Compliance & Service Consistency: Standardise service delivery according to contract terms, SLAs, and warranty obligations—ensuring uniform, policy-aligned support.
- Real-Time Integration with Work Orders: Automatically apply coverage details to work orders during scheduling and dispatch—so technicians know what’s included and what’s not before they arrive.
- Enhanced Renewal & Upsell Opportunities: Gain insights into contract expirations and service trends, enabling proactive renewal outreach and cross-sell of extended coverage or upgrades.
- Reduced Revenue Leakage: Minimise missed billing for non-covered services and prevent unauthorised servicing of expired warranties—protecting your bottom line.
- Customer Confidence & Satisfaction: Deliver reliable, entitlement-based service that aligns with customer expectations, increasing satisfaction and fostering long-term loyalty.
With Service Contract and Warranty Integration, your business gains full control over service commitments, billing accuracy, and operational transparency—ensuring you deliver the right service, to the right customer, every time.
