Field Service

Field Connect, configured for the trade services industry is built on Microsoft Dynamics 365 revolutionising work order management, streamlining operations and driving efficiency. Its robust features empower businesses to create, track, and resolve work orders seamlessly, ensuring exceptional service delivery. Key benefits include: 

• Streamlined Work Order Creation: Automatically generate work orders from customer requests, IoT alerts, or preventive maintenance schedules, reducing manual entry and ensuring accuracy. 

• Real-Time Visibility and Tracking: Monitor work order progress in real-time with a centralised dashboard, providing full visibility into statuses, technician assignments, and completion timelines. 

• AI-Optimised Scheduling: Leverage AI-driven tools to assign work orders based on technician skills, proximity, and availability, minimising travel time and maximising daily service capacity. 

• Mobile Access for Technicians: Equip field technicians with a mobile app offering instant access to work order details, customer history, and guided instructions, enabling faster and more accurate resolutions. 

• Enhanced Customer Communication: Keep customers informed with automated notifications, including work order updates and precise technician arrival times, boosting satisfaction and trust. 

• Integrated Inventory Management: Ensure technicians have the right parts by syncing work orders with real-time inventory tracking, reducing delays and improving first-time fix rates. 

• Actionable Insights and Reporting: Analyse work order performance with built-in analytics to identify trends, optimise processes, and improve metrics like resolution times and customer satisfaction. 

FieldConnect work order management empowers your team to deliver efficient, high-quality service while reducing costs and enhancing customer experiences. Contact us to discover how this solution can transform your operations.