Field Service

The FieldConnect365 mobile app, enables technicians to view jobs, capture before and after photos, access sales team details, manage work orders, and communicate with the back office, delivers significant value to businesses. This tailored solution enhances field operations and drives efficiency. Key benefits include: 

• Enhanced Technician Productivity: Provide technicians with a single, user-friendly app to access job details, work orders, and sales notes, streamlining tasks and reducing time spent navigating multiple systems. 

• Improved Service Quality: Enable technicians to capture and upload before and after photos directly in the app, ensuring accurate documentation of work performed and supporting quality assurance and customer validation. 

• Real-Time Communication: Facilitate instant messaging between technicians and the back office, enabling quick resolution of issues, clarifications, and updates, minimising delays and miscommunication. 

• Seamless Work Order Management: Allow technicians to view, update, and manage work orders on the go, ensuring real-time synchronisation with FieldConnect365 Field Service for accurate tracking and reporting. 

• Better Decision-Making: Provide access to sales team notes, giving technicians critical context about customer needs or job specifics, enabling more informed and tailored service delivery. 

• Cost Efficiency: Reduce paperwork, manual data entry, and return visits by digitising processes, while real-time updates and photo documentation improve first-time fix rates, lowering operational costs. 

• Enhanced Customer Satisfaction: Deliver faster, more transparent service with accurate documentation and timely communication, fostering trust and loyalty among customers. 

• Scalability and Integration: Leverage the Power Platform’s flexibility to customise the app to evolving business needs, with seamless integration into FieldConnect365, Microsoft 365, and other systems for a unified workflow. 

• Offline Data Access: Users can view and interact with cached data, such as job details, work orders, product catalogue, or customer information, stored locally on the device.  

• Offline Data Entry: Technicians or sales reps can create or update records, capture photos, generate quotes, or log activities offline, with changes queued for synchronisation.  

• Automatic Synchronisation: Once an internet connection is restored, the app syncs offline changes with Dynamics 365, ensuring data consistency without manual intervention.  

• Customisable Offline Behaviour: Developers can configure which data and functionalities are available offline using Power Apps’ model-driven or canvas app frameworks, tailoring the experience to business needs.  

• Robust Performance: Offline capabilities are supported on mobile devices via the Power Apps mobile app (iOS and Android), ensuring reliable access in remote or low-connectivity areas. 

By implementing this custom Power App, businesses can empower their field service teams, streamline operations, and elevate customer experiences while reducing costs. Contact us to explore how this solution can transform your field service operations.