Analytics & Mapping

Integrating FieldConnect Mapping with FieldConnect Field Service enables real-time work order and asset tracking, providing a seamless flow of information from the field to the back office. This integration empowers businesses to improve service accuracy, enhance asset management, and optimise work order completion—all by ensuring that field teams and assets are tracked in real time. 

Why Real-Time Work Order & Asset Tracking Delivers Value: 

• End-to-End Work Order Visibility: Track the status of work orders in real time—from creation to completion—ensuring that field teams and managers are aligned on job progress, updates, and deadlines. 

• Accurate Asset Tracking Across Locations: Real-time tracking of customer assets, including location, service history, and maintenance needs, provides field technicians with the right information for faster, more accurate service delivery. 

• Optimised Resource Allocation: With real-time data on technician availability, work order status, and asset conditions, your team can allocate resources more efficiently—reducing downtime and ensuring optimal service levels. 

• Improved First-Time Fix Rates: Technicians have immediate access to accurate work order details and asset history, ensuring they are prepared and equipped with the necessary parts and tools for the job—leading to quicker resolutions. 

• Seamless Integration with Field Service Workflows: Sync work orders, asset data, and technician schedules with Field Connect Field Service to ensure that service delivery and asset maintenance are efficiently managed without duplication of effort. 

• Real-Time Job Status Updates for Managers: Operations teams can monitor work order progress and asset condition in real time—providing full visibility into ongoing work, resolving issues quickly, and adjusting priorities as needed. 

• Instant Reporting & Analytics: Gather instant data on work order completion times, asset usage, and service trends, providing valuable insights for improving future service delivery and resource planning. 

• Enhanced Customer Satisfaction: By tracking work orders and assets in real time, you can provide customers with accurate updates on the status of their service requests, improving transparency and trust. 

With Real-Time Work Order and Asset Tracking powered by FieldConnect Mapping and Dynamics 365 Field Service, your business can deliver faster, more accurate service while reducing operational costs and boosting customer satisfaction.