Analytics & Mapping

Integrating FieldConnect Mapping with FieldConnect Field Service enables Optimised Resource Allocation with Analytics, empowering businesses to make smarter, data-driven decisions when it comes to deploying field resources. By leveraging real-time data and advanced analytics, companies can ensure that the right technician is assigned to the right job, improving service efficiency, reducing costs, and enhancing customer satisfaction. 

Why Optimised Resource Allocation with Analytics Delivers Value: 

• Data-Driven Resource Assignment: Use historical data, technician skillsets, location, and job requirements to automatically allocate the most qualified resources to each service task—ensuring faster resolution and higher first-time fix rates. 

• Real-Time Availability & Location Insights: With FieldConnect Mapping integration, dispatchers can view real-time technician availability and location, enabling them to dynamically adjust schedules and assign the closest, most available technician for optimal service delivery. 

• Enhanced Technician Utilisation: Analytics allow businesses to track technician performance, job completion times, and service efficiency, helping identify underutilised resources or areas where resource allocation can be improved for higher productivity. 

• Optimised Scheduling & Job Prioritisation: By analysing historical job data and predictive maintenance insights, businesses can prioritise jobs based on urgency, service level agreements (SLAs), and asset health—helping allocate resources to high-priority or high-value tasks first. 

• Improved Workforce Productivity: Real-time tracking and analysis of technician movements, work orders, and asset conditions help managers understand where bottlenecks or inefficiencies exist, allowing them to take corrective actions and improve workforce productivity. 

• Comprehensive Performance Analytics: By combining real-time performance data with historical trends, businesses can uncover patterns in resource allocation, service delivery times, and customer satisfaction—enabling more informed, data-backed decisions. 

• Cost Control & Budget Efficiency: Analytics help monitor labour costs, job durations, and service equipment usage, enabling businesses to keep service operations within budget while maximising resource utilisation and minimising downtime. 

• Reduced Service Gaps & Delays: Ensure that resources are optimally allocated to prevent service gaps, reduce travel time, and avoid overburdening technicians—leading to more efficient operations and faster response times. 

• Better Forecasting & Planning: By analysing data trends, businesses can forecast resource demand more accurately, ensuring they have the right technicians available at the right times and avoid scheduling conflicts. 

• Customer Satisfaction Through Efficient Service Delivery: Optimised resource allocation ensures that technicians arrive on time, have the right skills and parts, and complete jobs quickly resulting in higher customer satisfaction and loyalty. 

With Optimised Resource Allocation and Analytics, powered by FieldConnect Mapping and FieldConnect Field Service, your business can achieve higher operational efficiency, reduce service delays, and provide superior customer service—ensuring that your resources are used where they matter most.