Analytics & Mapping

Integrating FieldConnect Mapping with Dynamics 365 Field Service brings powerful location-based intelligence into your service operations. This enables real-time geospatial visibility of field activities, assets, and customer locations—transforming how businesses plan, dispatch, and manage mobile workforces for greater efficiency and smarter decision-making. 

Why Location-Based Data Integration with FieldConnect Mapping Delivers Real Business Value: 

• Smarter Scheduling & Dispatching: Visualise technician locations, job sites, and traffic conditions in real time to assign the closest and most qualified resource—reducing travel time and fuel costs. 

• Optimised Route Planning: Leverage dynamic maps to plan efficient, multi-stop routes for technicians, improving on-time arrivals and maximising daily job capacity. 

• Enhanced Visibility for Managers: Operations teams can monitor field teams' real-time locations and job progress on a map interface—enabling faster response to changes and better resource coordination. 

• Improved Customer Communication: Provide accurate ETAs and real-time updates to customers, enhancing transparency and trust during service calls. 

• Geo-Targeted Service Insights: Identify service patterns, regional performance trends, or asset concentrations—supporting data-driven decisions about resource allocation and territory planning. 

• Proactive Field Operations: Combine location data with asset conditions and service histories to identify areas with higher maintenance needs or recurring issues. 

• Integrated with D365 Field Workflows: Automatically sync location data with work orders, technician schedules, and customer records—keeping your operations aligned and up to date. 

• Better Emergency & Ad-Hoc Dispatching: In urgent scenarios, quickly identify the nearest available technician and reroute them in real time for faster service delivery. 

By combining FieldConnect Map location intelligence with FieldConnect, your business gains unmatched control, agility, and insight into field operations—empowering faster service, reduced costs, and improved customer experiences.