Analytics & Mapping

Integrating FieldConnect Mapping with FieldConnect Field Service brings Comprehensive Reporting and Dashboards to the forefront of your field service operations. This integration enables businesses to monitor performance, track key metrics, and make informed decisions through real-time, customisable reports and interactive dashboards, improving visibility, accountability, and operational efficiency. 

Why Comprehensive Reporting & Dashboards Deliver Value: 

• Real-Time Performance Monitoring: With FieldConnect Mapping and FieldConnect Field Service, access live data on technician performance, service outcomes, job statuses, asset health, and more—empowering managers with up-to-the-minute insights for better decision-making. 

• Customisable Dashboards for Every Role: Tailor dashboards to meet the specific needs of service managers, field technicians, executives, or finance teams—ensuring everyone gets the right insights in the right format, whether it's operational data or financial performance. 

• Key Performance Indicators (KPIs) at a Glance: Track critical KPIs such as first-time fix rates, SLA compliance, technician utilisation, response times, and job completion rates—all in one unified view that provides clear, actionable insights. 

• Improved Service Delivery Insights: Visualise service performance trends, identify bottlenecks, and track key metrics to continuously refine your processes, reduce delays, and enhance service delivery times. 

• Historical Data & Trend Analysis: Use historical data to analyse trends over time, identify recurring issues, and gain a deeper understanding of service patterns—helping to forecast future service demands, resource needs, and maintenance schedules. 

• Actionable Operational Insights: Drill down into operational metrics, such as work order completion times, parts usage, or technician productivity, to identify inefficiencies and take proactive measures to optimize resources and service performance. 

• Simplified Financial Tracking: Access financial reports such as job costing, invoicing, and revenue analysis, providing a clear view of service profitability and helping ensure financial goals are met. 

• Interactive and Visual Analytics: Interactive visualisations and easy-to-understand graphs and charts make complex data more digestible, enabling all team members—from frontline technicians to senior executives—to quickly interpret and act on the insights. 

• Real-Time Data Sync with Work Orders & Assets: As work orders are completed, asset conditions are updated, and service tickets are closed, your data is immediately reflected in reports and dashboards, ensuring that decisions are always based on the most current information. 

• Better Strategic Planning: Use the insights gained from reports and dashboards to inform long-term strategy, such as optimising technician schedules, improving asset management, or refining customer engagement practices. 

With Comprehensive Reporting and Dashboards, powered by FieldConnect Mapping and FieldConnect Field Service, your business can gain deeper visibility into field service operations, track performance more effectively, and make data-driven decisions that enhance efficiency, reduce costs, and improve customer satisfaction.